1. Introduction

JSR Homecare Service is committed to protecting the privacy and confidentiality of our clients’ personal and health information. These policies outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.

2. Information We Collect

• Personal Information: Name, address, phone number, email.
• Health Information: Medical history, medications, treatment plans.
• Financial Information: Billing details, insurance information.

3. Purpose of Information Collection

We collect your information to:

• Provide tailored homecare services.
• Handle billing and administrative tasks.
• Communicate with you and your family.

4. Data Security

We implement robust security measures to protect your information, including:

• Encryption of sensitive data.
• Secure storage solutions.
• Regular security audits and updates.

5. Client Rights

You have the right to:

• Access your personal and health information.
• Request corrections to your information.
• Request the deletion of your information under certain conditions.

6. Disclosure of Information

We may share your information with:

• Healthcare providers involved in your care.
• Insurance companies for billing purposes.
• Authorities as required by law.

7. Consent

Your explicit consent is obtained before collecting and using your information. You may withdraw your consent at any time by contacting us at help@jsrhomecare.nz.

8. Retention and Disposal

We retain your information for 10 years. After this period, your information is securely disposed of using by hiring a secure destruction contractor.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website and will take effect upon posting.

10. Contact Us

If you have any questions or concerns about this policy, please contact us at:

• Phone: 02108514401
• Email: help@jsrhomecare.nz
• Address: Auckland